Privacy Policy

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At Poki, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and store your data when you visit our website or make a purchase.

1. What Information We Collect

When you visit or shop on our website, we may collect the following information:

• Your name, email address, and shipping/billing address

• Payment details (processed securely via third-party providers)

• Order history and product preferences

• Any messages or emails you send to us

We use this information solely to fulfil your orders, improve our services, and communicate with you.

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2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Contact you about your order or respond to enquiries

• Improve your shopping experience

• Send occasional updates (only if you’ve subscribed to our mailing list – you can unsubscribe anytime)

We do not sell or share your personal information with third parties, except those directly involved in order fulfilment (e.g. payment processors or shipping services).

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3. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us understand how visitors use our site, remember your preferences, and track analytics.

You can manage or disable cookies through your browser settings.

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4. Data Security

We use secure systems to protect your information and ensure that it is not lost, misused, accessed, or altered without authorisation.

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5. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request corrections or deletions of your data

• Withdraw consent or object to how we use your data

To make a request, please contact us at info@usepoki.co.uk.

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6. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please email us:

📧 info@usepoki.co.uk

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Last updated: June 2025