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Welcome to Poki – a creative space for original, handmade accessories.
By purchasing from our website (https://usepoki.co.uk), you agree to the following terms and conditions. These terms are designed to protect both you as a customer and us as a small business.
1. Products
All items are handmade and unique. Small variations in colour, size, or stitching may occur. By ordering from us, you acknowledge that each product is crafted individually and may differ slightly from the images shown.
2. Order Processing
Orders are processed within 2–4 business days unless stated otherwise. Shipping times may vary depending on your location.
3. Pricing
All prices are in GBP (£) and include taxes unless otherwise specified. Prices are subject to change without prior notice.
4. Copyright
All content, images, and designs on this website are the intellectual property of Poki. No content may be reused or reproduced without permission.
5. Account Suspension
We reserve the right to suspend or cancel any account or order if misuse, fraudulent activity, or abuse of service is suspected.
We want you to love your Poki piece. However, if you change your mind, please read our return policy carefully.
Returns
• You may request a return within 14 days of receiving your item.
• Items must be unworn, unused, and in original packaging.
• Buyers are responsible for return shipping costs. We recommend using a tracked delivery service.
• We are not responsible for returned items lost in transit.
Non-Returnable Items
• Custom or personalised products
• Sale or discounted items
• Items that show signs of wear or misuse
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery at info@usepoki.co.uk. Include your order number and photos of the issue.
Refunds
• Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.
Contact Us
For any questions regarding returns or refunds, please email us at: